Your Data & Your Rights
This Privacy Policy explains what personal information pk11 collects, how we use it, and the choices you have as a player in the Philippines. We are committed to handling your data responsibly and in line with applicable Philippine data protection law. If you have questions, visit our FAQ page at any time.
When you register and use the pk11 platform, we collect certain personal information to operate your account, process transactions, and comply with our legal obligations in the Philippines. The types of information we collect include your full name, date of birth, contact details such as your email address and mobile number, government-issued identification documents, and financial information related to your deposits and withdrawals. We also collect technical data such as your IP address, device type, browser information, and session activity logs when you access the platform. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players. We do not collect more information than is necessary for the purposes described in this policy, and we do not sell your personal data to third parties under any circumstances.
Account registration requires you to provide your full legal name, a valid email address, a Philippine mobile number, and a date of birth to confirm you meet the minimum age requirement of 21 years. During the identity verification process, we may request a copy of a government-issued ID such as a Philippine passport, driver's licence, or SSS card, along with proof of your current address. Payment processing requires us to collect details about the payment method you use, which may include GCash account references, bank account numbers, or e-wallet identifiers. We also record your transaction history, including deposit amounts, withdrawal requests, and any bonuses or promotional credits applied to your account. All of this information is stored securely and accessed only by authorised pk11 personnel or trusted third-party processors who are bound by strict confidentiality obligations.
The primary purpose of collecting your personal information is to create and manage your pk11 account, process your financial transactions, and provide you with access to the platform's features. We use your contact details to send you important account notifications, security alerts, and — where you have opted in — promotional communications about offers available to players in the Philippines. Your identity and payment information is used to comply with anti-money laundering regulations and responsible gaming obligations applicable under Philippine law. Technical and behavioural data is used to monitor platform performance, investigate disputes, and protect the integrity of our gaming environment. We may also use aggregated, anonymised data for internal analytics and product improvement purposes, but this data cannot be used to identify you personally.
pk11 does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers, all of whom are contractually required to protect your information. In certain circumstances, we may be required to disclose your personal data to regulatory authorities, law enforcement agencies, or courts in the Philippines if we receive a lawful request or are under a legal obligation to do so. If pk11 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will always notify you of any material changes to how your data is shared, to the extent permitted by law.
We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure storage with access controls, and regular security audits of our systems. Your account is protected by password authentication, and we strongly encourage you to use a strong, unique password and to enable any additional security features available on the platform. We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, including anti-money laundering record-keeping requirements. When your data is no longer needed, we securely delete or anonymise it in accordance with our internal data retention schedule.
Under the Data Privacy Act of 2012 of the Philippines, you have the right to be informed about how your personal data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data. You also have the right to object to the processing of your personal data in certain circumstances, and the right to request erasure of your data where it is no longer necessary for the purposes for which it was collected. To exercise any of these rights, please contact the pk11 support team through the details provided on our platform. We will respond to all verified data rights requests within the timeframes required by applicable Philippine law, and we will not discriminate against you for exercising your privacy rights.
The pk11 platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how players interact with the site. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us understand which features are most used and where players encounter difficulties, allowing us to make targeted improvements. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. Our cookie practices are reviewed regularly to ensure they remain proportionate and compliant with applicable Philippine data protection standards.
pk11 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or through a prominent notice on the platform before the changes take effect. The updated policy will always be available on this page with a revised effective date at the top. Your continued use of the pk11 platform after any changes have been communicated constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss your options. We encourage you to review this page periodically to stay informed about how we protect your personal information.
Quick Answers
Short, clear answers to the most common data and privacy questions about the pk11 platform.
If you have any concerns about how pk11 handles your personal data, or if you want to exercise your rights under Philippine data protection law, our support team is available around the clock. You can also visit our FAQ page for quick answers, or register to start enjoying the platform with confidence.